Terms and conditions

1. Seller

Name

Caponeli Academy s.r.o.

Company ID

17811074

Registered office

Dolní náměstí 167/21, 779 00 Olomouc

Register

Regional Court in Ostrava, Section C, File 91191

Email

info@caponeli.com

Phone

+420 777 741 010

This seller receives payments for all the orders listed above into account 107255193/2250. Prices on the website are final customer prices in Czech crowns (CZK). Any delivery charge is added before the order is submitted.

2. Orders and payment

Select a product or course, check the price and enter the required details. You can change these details before submitting the order. By submitting an order, you accept the obligation to pay. We will send an order acknowledgement and payment details to the email address you provide. If the email does not arrive, contact us before making another payment.

Payment is made by bank transfer. The payment page displays a QR code, the amount, the bank account and a unique payment reference (variable symbol). The QR code only fills in a payment instruction in your banking app. We will confirm the order within 24 hours of the payment reaching our account. Until then, the order awaits payment. Contact us if there is an error in the transfer. If we cannot fulfil the order, we will contact you and refund the amount received.

3. Electronic gift vouchers

The price and monetary value of each edition are shown before you order. The first email contains only an order acknowledgement and payment details. After we manually confirm receipt of payment, we will send the PDF voucher to the buyer's email address.

Vouchers have no expiry date. They can be redeemed in instalments for Caponeli services and products at the Uhelná and Dolní náměstí branches in Olomouc, according to the current price list. An edition name does not guarantee the future price of a particular service. Any unused balance remains recorded; any difference in price must be paid. Protect the voucher code and QR code from public disclosure. You can give the voucher to its recipient. If it is lost or there is a discrepancy, contact us and provide proof of purchase; your statutory rights are unaffected.

4. Serums and delivery

Products marked as available can be ordered. Shampoos, conditioners and their sets are currently unavailable. The quantity, unit price, delivery charge and total price are shown before the order is submitted.

We deliver only through Zásilkovna to a pickup point for CZK 79 or PPL to an address for CZK 119. For Zásilkovna, provide the name and address of the pickup point. The QR code fills in the amount including delivery. We will dispatch serums no later than 48 hours after payment reaches our account. We will inform you when the parcel has been handed to the carrier; transit time depends on the carrier.

5. Academy courses

Available courses and prices are shown before you order. After manually confirming payment, we will contact you to agree a date and practical details. If we cannot agree a date and do not provide the course, we will refund the payment received. Courses are not delivered by a carrier.

6. Withdrawal from the contract

A consumer may withdraw from an online purchase without giving a reason within 14 days: for a serum, from receipt of the goods; for a course or voucher, generally from conclusion of the contract. It is sufficient to send notice within this period to info@caponeli.com or to the seller's registered office. Include your name, order number or payment reference, and contact details.

After withdrawing from a serum purchase, send the goods to the seller's registered office without undue delay, and no later than 14 days. You bear the direct cost of returning the goods. If cosmetic goods have been removed from hygienically sealed packaging and cannot be returned for hygiene reasons, a statutory exception may apply. Delivery of a PDF voucher alone does not automatically end the right to withdraw.

For a course that starts before the end of the 14-day period at the customer's express request, the statutory rules on withdrawal and any payment for the part of the service already provided apply according to what actually took place. Following effective withdrawal, we will refund the money within 14 days; for returned goods, we may wait until we receive them or receive proof that they have been sent. Unless otherwise agreed, we refund the money by the same method by which it was received.

7. Complaints and disputes

Report a defective serum, a voucher that does not work, an incorrect balance or a problem with a course to info@caponeli.com or at the seller's registered office. Describe the problem and include the order number. We will acknowledge receipt of the complaint and resolve it within the statutory period, no later than 30 days unless expressly agreed otherwise. Your statutory rights in respect of defective performance remain unaffected. If a dispute cannot be resolved directly, a consumer may use out-of-court dispute resolution through the Czech Trade Inspection Authority.

8. Personal data

The data controller is Caponeli Academy s.r.o. We process order, payment and delivery details and, for vouchers, the dedication text and redemption history. These are used to fulfil the contract, meet legal obligations and protect legitimate interests when dealing with claims and securing the system. Do not include sensitive information in a dedication. We provide the carrier with the information required for delivery; hosting and email providers and our accountant also process the necessary information. Marketing consent is not required to place an order.

We retain accounting documents for the legally required period and other data for as long as necessary for the purposes stated above. We keep a record of a voucher's status throughout its validity, which is unlimited; we do not retain unnecessary contact details solely because the voucher remains valid. Requests for access, rectification, erasure, restriction, portability or an objection can be sent to info@caponeli.com, subject to the applicable legal conditions. You can lodge a complaint with the Office for Personal Data Protection.